Outbound Services
Sales & Service CSI Follow Up
Our business model was founded on the need for many dealerships to have an effective and results-driven process for communicating with clients after their service visit. Our Client Relations Management Web Portal allows each client to view client responses, receive real-time email alerts, utilize our reporting suite to track Key Performance Indicators, review employee performance, and even the ability to listen to a specific follow-up call.
We offer a unique hybrid of phone and email follow-up services that can be tailored for maximum effectiveness in all key areas and improve your Client Satisfaction Scores, Email Penetration, and Survey Response Rates! Our Executive Team will work one-on-one with you to provide YOUR solution.
- We customize a script to fit your dealership and brand.
- Proprietary CRM Database that is accessible 24/7
- We can clone your phone for maximum penetration
- Calls are recorded for quality checks and training.
- Our plan included up to 4 attempts
- Set Price per customer name.
Client After-Sales Service Loyalty Calls
Our unique program will help you retain and increase your market share by utilizing our After-Sales Service Loyalty Call program. Service defection rates among all manufacturers have been on the rise. Recent surveys show that, on average, clients only spend a little over two years having their customer pay work performed at a dealership. Sometimes, the defection from service begins shortly after the client takes delivery from the sales department.
Our agents will call your clients 48 hours after the purchase of their vehicle to perform four vital functions for your dealership.
Outbound Scheduling Services
Declined Service Calls
One of the most overlooked areas of profitability resides in the dealership’s fixed operations department. Our staff will make up to four attempts to each customer during the evenings and Saturdays, which will allow for the highest contact rates.
Recall Notification Calls
Our Recall Notification program is perfect for the slow lane traffic months. You provide us with the list of clients with Open Recalls, our team will contact each client and schedule an appointment. This allows you to increase your traffic lane and the opportunity to upsell additional services.
Maintenance Reminder and Scheduling
Let's fill your service drive! Our agents will contact clients due for service and schedule the appointment on the same call. This service is a great addition when you need to fill out your appointment book.
Positive Equity Calls
This program provides your Sales Department the opportunity to increase New Car Sales.
Special Order Parts Calls
Clear your SOP racks by having us call your clients and schedule an appointment to have that special Part installed. This added service is great for both Parts and Service Department.
Other Calls
We offer a myriad of call programs to fit the specific need of your brand and dealership.No show rescheduling, Lost souls leads, 1st-time service, Special Events Calls, Customizable call services