about us
Our Company
PremierConnect is a provider of best-in-class Call Center Services for Luxury Automotive Dealers. We provide integrated solutions by improving client satisfaction and increasing sales. We tailor our services to your dealership's specific needs and provide your dealership with proven call-center services that will significantly improve all aspects of your customer communication channel.
We believe that the proven formula for success in companies large and small is centered on their ability to maximize employee productivity and increase business opportunities through proven processes. Our services offer you the necessary tools that allow your dealership to focus on client satisfaction and driving sales while we manage your inbound appointments, overflow calls, and follow-up calls.
Our Team
Our executive team is well versed in the Luxury Automotive Industry, possessing a combined experience of over 150 (+) years of both retail and corporate knowledge with the Mercedes-Benz product line. Our client philosophy is centered on the belief that Luxury Brand Clients deserve and expect an exceptional client experience in both service and sales.
We believe in providing your clients with the highest quality service and recognize that a “Premium Experience” is essential in achieving top customer satisfaction scores and establishing strong client retention.
executive team
William Costlow CEO
Ralph Fisher Retail & OEM Programs
Rocio Campbell President
Before joining PremierConnect, Bill was a retail fixed operations manager with Mercedes-Benz for 19 years. He also served as President of the Mercedes-Benz Mid-Atlantic Parts & Service Group for 8 years where he worked directly with 25 Mercedes-Benz retailers and MBUSA on a myriad of initiatives. He was selected as a member of the MBUSA
Before joining PremierConnect, Bill was a retail fixed operations manager with Mercedes-Benz for 19 years. He also served as President of the Mercedes-Benz Mid-Atlantic Parts & Service Group for 8 years where he worked directly with 25 Mercedes-Benz retailers and MBUSA on a myriad of initiatives. He was selected as a member of the MBUSA Dealer Advisor Executive Council and was twice honored with Mercedes-Benz's highest award of being a "Master Guild" member. Bill holds an MBA in Marketing & a B.S. in Finance from the University of Maryland. Additionally, he has completed over 180 courses with MBUSA and is Six Sigma Certified.
Rocio Campbell President
Ralph Fisher Retail & OEM Programs
Rocio Campbell President
Prior to joining PremierConnect, Rocio worked 13 years as a Manager in Fixed Operations for a Mercedes-Benz retail and was responsible for managing all aspects of customer service & BDC Operations. She managed all customer-facing personnel and was essential in driving customer satisfaction scores, client retention, business development,
Prior to joining PremierConnect, Rocio worked 13 years as a Manager in Fixed Operations for a Mercedes-Benz retail and was responsible for managing all aspects of customer service & BDC Operations. She managed all customer-facing personnel and was essential in driving customer satisfaction scores, client retention, business development, & providing a "Premium Client Experience”.
Rocio holds a B.S. in International Business and was MBUSA Master Certification from 2006-2013.
Thomas Gordon Partner
Ralph Fisher Retail & OEM Programs
Ralph Fisher Retail & OEM Programs
Tom has spent his entire career in the automotive industry learning the retail business literally from the ground up. During his career, he distinguished himself as a General Manager, Division President of Luxury Brand Group, and currently as a dealer principal. He brings his wide-ranging experience of the retail automotive industry to P
Tom has spent his entire career in the automotive industry learning the retail business literally from the ground up. During his career, he distinguished himself as a General Manager, Division President of Luxury Brand Group, and currently as a dealer principal. He brings his wide-ranging experience of the retail automotive industry to PremierConnect supporting the vetting and selection of high-value dealer programs.
With his expertise as well years of administering dealer programs, Tom brings a “dealers eye” view to PremierConnect.
Ralph Fisher Retail & OEM Programs
Ralph Fisher Retail & OEM Programs
Ralph Fisher Retail & OEM Programs
Ralph had a long and distinguished 37-year career with MBUSA.
Prior to joining PremierConnect, Ralph spent the last 7 years as the General Manager for the Customer Assistance Center for MBUSA. He was the GM of MB Manhattan and served in various roles with MBUSA including multiple Sales and After Sales positions within the North East-Sou
Ralph had a long and distinguished 37-year career with MBUSA.
Prior to joining PremierConnect, Ralph spent the last 7 years as the General Manager for the Customer Assistance Center for MBUSA. He was the GM of MB Manhattan and served in various roles with MBUSA including multiple Sales and After Sales positions within the North East-Southern-Chicago Regions, as well as, holding the role as GM of Vehicle Logistics and Distribution.
PremierConnect is extremely excited to have a person of his professional caliber as an executive and a business partner.
Erin Waters Office Manager
Daniela Campbell Client Support Specialist
Daniela Campbell Client Support Specialist
Erin has extensive experience in customer service. She also excels in office operations and support. She is dedicated to the continuous improvement of processes, always putting the needs of others first and a refreshing can-do attitude.
As an Office Manager, she oversees the support staff, accounting team and general operations. Erin has a Bachelor’s in Business Administration.
Daniela Campbell Client Support Specialist
Daniela Campbell Client Support Specialist
Daniela Campbell Client Support Specialist
The newest addition to the Team and currently in training. Daniela is responsible for handling questions, comments and complaints from our clients.
She is also supporting our sales and marketing efforts and her ultimate goal is to provide a positive client experience.
As a college senior she will soon get her BS in International Business.