An In-House BDC is the Communication Hub for the dealership, they are responsible for the First and last impression the client gets of your Dealership.
Because of their crucial role is extremely important for a dealership that their BDC or call center is well-trained. The process of hiring the right candidates combined with a motivating compensation plan and intensive and ongoing training will yield the best results. BDC representatives are always on the phone, and to keep their skills sharp, dealerships should provide regular ongoing training.
Giving your BDC staff the tools they need to do their job more than just making sure they have desk space and a working telephone – it’s making sure they have every relevant resource their job role requires. Having the right tools allow employees to complete their task efficiently, which affords them the opportunities to expand their range of capabilities and provides your Dealership with an efficient CSI process.
PremierConnect is very excited to announce the launch of our cutting-edge ClientConnect360 CRM Platform for licensing to Dealerships BDC Departments. Our software was developed especially to manage the Outbound Programs and enhance your In-House BDC.
Our platform has been in use in our call centers for years helping dealerships nationwide drive their CSI/CEP, sales, and client retention.
Check out this great video