PremierConnect is a provider of best-in-class Contact Center Services for Automotive Dealers. We provide integrated solutions that support your business by improving your client satisfaction, increasing sales and employee productivity. We tailor our services to your dealership's specific needs and provide your dealership with proven call-
PremierConnect is a provider of best-in-class Contact Center Services for Automotive Dealers. We provide integrated solutions that support your business by improving your client satisfaction, increasing sales and employee productivity. We tailor our services to your dealership's specific needs and provide your dealership with proven call-center services that will significantly improve all aspects of your customer communication channel.
Our Virtual Client Interaction Center will streamline your Service Department’s communication needs and provide your dealership with a seamless communication channel for your clients. Our team of professionally trained agents to support your dealership, we offer a full suite of inbound and outbound programs that will reduce your monthly c
Our Virtual Client Interaction Center will streamline your Service Department’s communication needs and provide your dealership with a seamless communication channel for your clients. Our team of professionally trained agents to support your dealership, we offer a full suite of inbound and outbound programs that will reduce your monthly call center investment and deliver an excellent client experience.
Our executive team has extensive experience in all facets of dealership operations and over 150+ years of expertise in the Luxury Automotive Industry. We work with luxury and non-luxury dealers coast to coast, providing innovative BDC centers, training, and software solutions that drive CSI/CEI, sales, and client loyalty. Whether you ope
Our executive team has extensive experience in all facets of dealership operations and over 150+ years of expertise in the Luxury Automotive Industry. We work with luxury and non-luxury dealers coast to coast, providing innovative BDC centers, training, and software solutions that drive CSI/CEI, sales, and client loyalty. Whether you operate your own internal BDC or outsource some of your call center operations, we have the right solution for you!
We started using Premier Connect a few years ago, and since the implementation of their Follow-up program, our scores have gone up. They have helped us be in the country's top 1% of dealers.
The contact staff is trained well and can answer questions or make the decision to escalate any concern to the proper person to ensure any concerns are addressed before the survey comes. PremierConnect would be a great addition to any current follow-up process you may have in place.
Dave Smith
Service Manager
The PremierConnect team has worked diligently to maintain not only an exceptional product but a strong business relationship with us as a client.
They continually seek input in order to constantly keep the product relevant and in line with the changing CSI standards of our manufacturer.
I wouldn’t be comfortable trusting any company with our CSI follow-up other than PremierConnect.
Steve Sichterman
Service Manager
We have been using PremierConnect for several years now, and we highly recommend their services. This company is run by car people that spent many years in the retail automotive business in various positions, and “they get it.”
They understand the increased pressure from manufacturers when it comes to CSI and the importance of keeping the customer and manufacturer satisfied.
James Willard
Service and Parts Director
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